Service Request Ticket

Service Request Information

CONTACT	Name	Olson, David	Date	Mar 12, 2014 11:09 AM
	Department	Emeritus and Retired Faculty and Staff	Phone	88029
	Location		Email	olsond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110849 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GJ75V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:33:FE

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Mar 21, 2014 08:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Mar 21, 2014 08:42 AM	Ran a super anti spyware and malwarebytes, they both picked up a few things, Manually uninstalled a couple of suspicious looking programs. Should be ok now.	Add Attachment
Craig Reno	Mar 21, 2014 08:09 AM	Task reassigned to Craig Reno.	Add Attachment
Lori Burgeson	Mar 21, 2014 06:57 AM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Mar 21, 2014 06:57 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lori Burgeson	Mar 21, 2014 06:57 AM	Please get this taken care of asap.	Add Attachment
Nicole Crane	Mar 12, 2014 11:09 AM	He thinks that he has a virus on his computer. He says he has pop ups and some extra "stuff" on it now. He would like Laven to come and look at it.	Add Attachment