Service Request Ticket

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Service Request Information

CONTACT	Name	Leslie, Gail Ann	Date	Mar 12, 2014 11:21 AM
	Department	The Research Institute	Phone	88756
	Location		Email	leslieg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110622 (opens in a new window)	Bldg/Room	AD
	Service Tag	FFNYBS1	Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	FFNYBS1	Location	Dawn Brown, MIA 6/15/23
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Unknown	Software	Microsoft Office Pro Plus 2010 from P0084381 installed as Office Pro Plus 2007, Adobe Acrobat Pro XI(v.11) from P0091478
	Wired NIC	D4:BE:D9:1F:27:9F
	Wireless NIC	10:0B:A9:F3:FE:60
	Bluetooth NIC	7C:E9:D3:BE:DA:AB

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Mar 12, 2014 03:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Mar 12, 2014 03:23 PM	Finished it up, got her set up with thunderbird and reverted display settings to how they used to be. She will likely need more changes in the future, but it is done for now.	Add Attachment
Adam Fyffe	Mar 12, 2014 12:37 PM	Task reassigned to Craig Reno.	Add Attachment
Adam Fyffe	Mar 12, 2014 12:37 PM	should be done when you get in, higher priority	Add Attachment
Adam Fyffe	Mar 12, 2014 12:33 PM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	Mar 12, 2014 12:33 PM	laptop lost power due to no charger. Charging it now and reimaging	Add Attachment
Adam Fyffe	Mar 12, 2014 11:45 AM	Task reassigned to Adam Fyffe.	Add Attachment
Jared Petersen	Mar 12, 2014 11:39 AM	User will also need admin priviliges. Username leslieg.	Add Attachment
Jared Petersen	Mar 12, 2014 11:38 AM	Task reassigned to UCS Tech.	Add Attachment
Jared Petersen	Mar 12, 2014 11:37 AM	Laptop is at the imaging station to the right of my desk right now.	Add Attachment
Jared Petersen	Mar 12, 2014 11:36 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Jared Petersen	Mar 12, 2014 11:36 AM	Laptop unbound itself from the domain and deleted a bunch of programs. Pretty sure it was a virus. Copied over files and went to delete profiles (multiple accounts for one user) and botched it up more. Imaging computer now. Needs Thunderbird, Chrome, Adobe Acrobat X, and Adobe Reader. Needs done ASAP.	Add Attachment
Meghann Thilberg	Mar 12, 2014 11:21 AM	Reimage laptop. Gave her a loner.	Add Attachment