Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Mar 12, 2014 12:47 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110098 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34FKZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:9B:C0

TECHS	Submitted by	Bryan Plasker	Contact	bplasker08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Mar 14, 2014 08:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Mar 14, 2014 08:20 AM	Check the computer that was unable to connect to the network printer in APSC lab. Just uninstalled and reinstalled the drivers.	Add Attachment
Dyl Karbia	Mar 12, 2014 03:18 PM	Task reassigned to Dyl Karbia.	Add Attachment
Craig Reno	Mar 12, 2014 02:22 PM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Mar 12, 2014 02:21 PM	Task reassigned to Craig Reno.	Add Attachment
Lori Burgeson	Mar 12, 2014 02:04 PM	username is abrown11 Austin Brown	Add Attachment
Bryan Plasker	Mar 12, 2014 01:04 PM	Task reassigned to UCS Tech.	Add Attachment
Bryan Plasker	Mar 12, 2014 01:03 PM	Location: APSC 101 Printer: APSC101 Username: abbrown11 V#: 00305901 Contact: abbrown11@wou.edu	Add Attachment
Lori Burgeson	Mar 12, 2014 12:54 PM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Mar 12, 2014 12:54 PM	Where on campus is he/she they and to what printer is he/she trying to connect? What is the first, last name, username, v#, etc of the student and contact information?	Add Attachment
Bryan Plasker	Mar 12, 2014 12:47 PM	When the student tries to connect to the printer they receive the message specified port unknown.	Add Attachment