Service Request Ticket - # 53178

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 12, 2014 03:07 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20100757[Edit Inv] (opens in a new window) Bldg/Room ITC 008 - shelf
Service Tag H4XG3Q1 Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. H4XG3Q1 Location was Cara Groshong - PRIMARY STATION COT 110

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010

Wired NIC 5C:26:0A:3F:B1:42


Wireless NIC 18:3D:A2:16:40:98


Bluetooth NIC 1C:65:9D:F5:42:01


TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact mcevilld@wou.edu 88507

Tracking

Entered by Date Memo
Dave McEvilly
Email

Public

Entered by Date Memo
Dave McEvilly Mar 21, 2014 09:04 AM
Status changed from (7) Waiting for Contact to (5) Completed
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Dave McEvilly Mar 13, 2014 01:10 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Dave McEvilly Mar 13, 2014 01:10 PM
Cara was going to remove the Bart printers in her
profile and see if that fixes the issue.
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Lexie Widmer Mar 13, 2014 12:04 PM
Task reassigned to Dave McEvilly.
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Alyssa Little Mar 12, 2014 03:07 PM
****This is an email****
Hi,

My terminal server, TS3, has been extremely slow
to process a print request the last couple of
weeks and today it won't print at all and is
giving me an error when I try to print an Excel
spreadsheet (image below)
Inline image 1

When I use ctrl-P in any program I use, it lags
and takes up to two minutes to bring up the print
box. Today, again, it won't even print. I get this
error inside Fundware:
Inline image 2

I'm wondering if there is something wrong with the
TS itself. I've tried turning off all my programs,
logging out and re-logging back in but I get the
same errors after one print job.

I'll be out of the office tomorrow-next Monday,
returning on Tuesday 3/18.

Thanks for your help!
Cara
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Excel error.png
Fundware error.png