Service Request Ticket - # 53179

Service Request Information

CONTACT Name Caster, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 12, 2014 03:18 PM
Department Health & Exercise Science Phone 88364
Location Email casterb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100605[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.16GHz, 6M, 1333MHz FSB
Serial No. 2HDW9P1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0078666 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:D0:7C:D8

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Craig Reno Mar 19, 2014 04:04 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Mar 19, 2014 04:04 PM 
Me and Dyl returned the computers, they are both
working fine.
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Craig Reno Mar 19, 2014 03:40 PM 
Task reassigned to Adam Fyffe.
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Adam Fyffe Mar 19, 2014 12:48 PM 
Task reassigned to UCS Tech.
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Adam Fyffe Mar 19, 2014 12:48 PM 
He emailed back saying hes not going to be on 
campus this week.  Public Saftey will be able to 
let u in
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Adam Fyffe Mar 18, 2014 08:25 AM 
They have new power supplies and are tested to be 
working.  Will contact Brian via email to schedule 
a time to drop off.
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Adam Fyffe Mar 13, 2014 09:54 AM 
I have the 2 computers at my desk.  They need new
power supplies
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Adam Fyffe Mar 13, 2014 08:14 AM 
Task reassigned to Adam Fyffe.
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Alyssa Little Mar 12, 2014 03:34 PM 
Called back and said the lab is available at
various times throughout the day, but the time it
will for sure be available is Friday from 8:30-10
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Dyl Karbia Mar 12, 2014 03:26 PM 
Left VM
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Alyssa Little Mar 12, 2014 03:18 PM 
Two computers in HWC 303 wont turn on, the power
button on the tower is flashing yellow but it
never actually comes on.

WOU numbers 20100606[Edit Inv] and 20100605[Edit Inv] 

The lab is available all the time, and it's not
used very often so he said there's no real rush
just as long as we can get it fixed before spring
term starts up.
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