Service Request Ticket - # 53192

Service Request Information

CONTACT Name Avila, Osvaldo   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 13, 2014 02:14 PM
Department Student Success & Advising Office Phone 88587
Location Email avilao@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121237[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25KV2PGDNML Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:D8:B9:58


Wireless NIC EC:35:86:48:68:46


Bluetooth NIC EC:35:86:48:68:47

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Mar 20, 2014 01:48 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Mar 17, 2014 02:11 PM 
Task reassigned to Dale Goodell.
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Dale Goodell Mar 17, 2014 02:11 PM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Mar 17, 2014 12:31 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Mar 17, 2014 12:31 PM 
his PC had additional software that is not MAC
compatible that they would like transferred to
Jesse Poole's PC laptop W#20111081[Edit Inv] 
Camtasia Studio 7.1/Snagit 11.0 Bundle Academic
Electronic Version from VISA2011002956
T:\camtasia\Studio7.1-Snagitv11BundleWIN
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Tricia Flaherty Mar 17, 2014 12:31 PM 
his PC had additional software that is not MAC
compatible that they would like transferred to
Jesse Poole's PC laptop W#20111081[Edit Inv] 
Camtasia Studio 7.1/Snagit 11.0 Bundle Academic
Electronic Version from VISA2011002956(free
upgrade offered OCT2012 to v8)
T:\camtasia\Studio7.1-Snagitv11BundleWIN
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Sarah Pettigrew Mar 13, 2014 02:14 PM 
NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered to 
Osvaldo Avila in APSC 401. The WOU # of the new iMac is 20121237[Edit Inv]. 
The WOU # of the old computer is 20090555[Edit Inv] and the old monitor is 
20090632[Edit Inv]. The new equipment is on the counter in ITC 008.
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