Service Request Ticket

Service Request Information

CONTACT	Name	Saffell, Tamie	Date	Mar 13, 2014 02:29 PM
	Department	Student Success & Advising Office	Phone	88057
	Location		Email	saffellt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130530 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9WK9FZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WK9FZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C5:AF:2C

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 07, 2014 03:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Mar 17, 2014 02:12 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Mar 17, 2014 02:12 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	Mar 13, 2014 02:29 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Tamie Saffell in APSC 401. This station is for the front desk. The WOU # of the new computer is 20130530 and the new monitor is 20130499. The WOU # of the old computer is 20090556 and the old monitors are 20040713 and 20090633. The new equipment is on the GFA shelf in the hallway.	Add Attachment