Service Request Ticket

Service Request Information

CONTACT	Name	Kunkle, Alex	Date	Mar 13, 2014 02:56 PM
	Department	Student Success & Advising Office	Phone	88506
	Location		Email	kunklea@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130533 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9WN9FZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WN9FZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; [TRANSFERRED from W#20091321 Camtasia Studio Academic Electronic Version 7.1 WIN VISA2011002956, CyberLink PowerDirector Deluxe v10 from VISA2011002959]
	Wired NIC	F8:B1:56:C5:AF:0D

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 08, 2014 08:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Mar 17, 2014 02:13 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Mar 17, 2014 02:13 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Mar 17, 2014 12:37 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Mar 17, 2014 12:36 PM	Additional software to TRANSFER: Camtasia Studio Academic Electronic Version 7.1 WIN VISA2011002956, T:\camtasia\Studiov7.1WIN CyberLink PowerDirector Deluxe v10 from VISA2011002959 T:\Cyberlink\PowerDirectorDeluxe	Add Attachment
Sarah Pettigrew	Mar 13, 2014 02:56 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Alex Kunkle in APSC 401. The WOU # of the new computer is 20130533 and the new monitor is 20130502. The WOU # of the old computer is 20091321 and the old monitors are 20091394 and 20071213. The new equipment is on the GFA shelf in the hallway.	Add Attachment