Service Request Ticket

Service Request Information

CONTACT	Name	East, Aaron	Date	Mar 13, 2014 04:26 PM
	Department	The Research Institute	Phone	8-8792
	Location		Email	easta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130614 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	GYB2YY1	Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	gyb2yy1	Location	Going to PDR
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0093413
	Wired NIC	F0:1F:AF:68:A1:2F
	Wireless NIC	0C:8B:FD:EE:09:0D
	Bluetooth NIC	0C:8B:FD:EE:09:11

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 08, 2014 09:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Apr 03, 2014 12:25 PM	Also giving Dale Logitech Wireless Keyboard K360 - Glossy Black to go to Aaron East for this setup with seperate invoice for 24 inch monitor and keyboard	Add Attachment
Sarah Pettigrew	Mar 31, 2014 02:45 PM	There is also a Dell 24" monitor that needs to be setup and delivered with the laptop. WOU # 20130628. The monitor is on the counter in ITC 008.	Add Attachment
Dale Goodell	Mar 17, 2014 02:14 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Mar 17, 2014 02:14 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	Mar 13, 2014 04:26 PM	NEW EQUIP SETUP: A Dell laptop needs to be setup and delivered to Aaron East in TODD 240. The WOU# is 20130614. There is also a docking spacer in it's box. The laptop is in a black case and also includes a wireless mouse. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment