Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Mar 14, 2014 08:00 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110093 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34HJZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0081747 , transfer Adobe Acrobat Pro 9 Extended P0070929, FlipShare camera software
	Wired NIC	78:2B:CB:B3:9F:7D

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Mar 14, 2014 10:09 AM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Mar 14, 2014 10:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Mar 14, 2014 10:09 AM	Check the computer with network connectivity issue, What I observe was the problem was bad network cable. Change the cable now it work fine.	Add Attachment
Jennifer McCarroll	Mar 14, 2014 08:00 AM	**This is an email** technology resource center PC in the back corner hooked up to our big scanner 20110093 seems to not want to let people log on. Someone was on the computer and had logged off due to another person wanting to use the scanner. The computer just sat at welcome for over 5 minutes. I unplugged the internet cable and restarted the computer. The problem continued to happen and not let the person log on. I even tried to use my log in information and it still would not work. I know computers sometimes take some time but I even let it sit there loading for at least 10 minutes and still nothing.	Add Attachment