Service Request Ticket

Service Request Information

CONTACT	Name	Ross, Mike	Date	Mar 14, 2014 08:30 AM
	Department	University Computing Solutions	Phone	88046
	Location		Email	rossm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120665 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3LDCXW1	Description	Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
	Serial No.	3LDCXW1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3720QM(2.6GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088808 downgraded to Pro Plus 2007
	Wired NIC	E0:DB:55:E5:50:EE
	Wireless NIC	F4:B7:E2:8F:E2:8E
	Bluetooth NIC	20:16:D8:99:0D:AB

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Mar 14, 2014 12:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Mar 14, 2014 12:14 PM	Reseated the cmos battery, then got it to recognize hard drive. This might have been unnecessary since the lack of power was due to a problem with the UPS/Power Strip. Anything plugged into the side labeled battery backup was not receiving power, but things on the power strip side were working fine. Not sure if there was a switch or setting on the UPS itself that I missed, or if it is malfunctioning. PC works and is currently plugged into the power strip side.	Add Attachment
Craig Reno	Mar 14, 2014 10:54 AM	wou #20090569	Add Attachment
Craig Reno	Mar 14, 2014 10:28 AM	Task reassigned to Craig Reno.	Add Attachment
Jennifer McCarroll	Mar 14, 2014 08:30 AM	Mike called in today reporting that his computer is dead though he has power to it. He is not on-campus today but Debbie (front desk of Physical Plant) will give you access.	Add Attachment