Service Request Ticket

Service Request Information

CONTACT	Name	Plec, Emily	Date	Mar 14, 2014 03:18 PM
	Department	Humanities Division	Phone	88819
	Location		Email	plece@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100663 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C17FD7NLDH2G	Location	?
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	MS Office for MAC 2011 from P0079025
	Wired NIC	C8:2A:14:1A:1B:58
	Wireless NIC	E0:F8:47:2D:C6:B6
	Bluetooth NIC	E0:F8:47:2D:C6:B7

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Mar 17, 2014 04:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Mar 17, 2014 04:07 PM	Check Emily's office to figure out the problem with her external monitor display. While troubleshooting I realize that the DVI adapter that connect the external monitor was faulty. I spoke to Tracia regarding the problem and she give me an replacement adapter.	Add Attachment
Alyssa Little	Mar 17, 2014 02:41 PM	Available today till 4:30 and not at all tomorrow	Add Attachment
Dyl Karbia	Mar 17, 2014 02:20 PM	Left VM	Add Attachment
Adam Fyffe	Mar 17, 2014 12:47 PM	Task reassigned to Dyl Karbia.	Add Attachment
Adam Fyffe	Mar 17, 2014 08:15 AM	Task reassigned to Adam Fyffe.	Add Attachment
Shandelle Plasker	Mar 14, 2014 03:18 PM	One of her displays is not being read so she cannot use it. She looked up how to fix it but nothing on the internet worked. She would like someone to come by Monday to take a look at this. She is available all day Monday and would like to be contacted by phone or email.	Add Attachment