Service Request Ticket

Service Request Information

CONTACT	Name	Erckenbrack, Leticia	Date	Mar 17, 2014 10:36 AM
	Department	Student Enrichment Program	Phone	88032
	Location		Email	erckenbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110223 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	90MRZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007; COMPANSOL Blumen Software v10.0.4 workstation/client from P0090881 SR56541
	Wired NIC	18:03:73:B0:E3:CF

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Mar 17, 2014 12:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Mar 17, 2014 12:02 PM	Went with Jared. She had multiple outlook profiles that were interfering with the syncing. Deleted those, then readded just one and it works fine now. Also helped her neighbor with some calendar issues.	Add Attachment
Craig Reno	Mar 17, 2014 11:05 AM	Task reassigned to Craig Reno.	Add Attachment
Kevin Thibeault	Mar 17, 2014 11:02 AM	She is in her room right now and will be available all day	Add Attachment
Craig Reno	Mar 17, 2014 10:52 AM	left vm	Add Attachment
Katie Halvorson	Mar 17, 2014 10:36 AM	Browser: IE	Add Attachment Public
Katie Halvorson	Mar 17, 2014 10:36 AM	When she tries to get on her Outlook it says email folders cannot be found. She has tried restarting her computer but the same error keeps coming up. She can see the emails on gmail but Outlook seems to be having the problem. She is around all day today.	Add Attachment