Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Julia	Date	Mar 18, 2014 01:55 PM
	Department	Deaf Studies and Professional Studies	Phone	88744
	Location		Email	smithj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090728 (opens in a new window)	Bldg/Room	ITC 008 - shelf
	Service Tag	3LMT3L1	Description	Dell Latitude E6400, 2.80GHz, 6M, 1066MHz FSB
	Serial No.	3LMT3l1	Location	was Julia Smith, ED
	CPU	Intel Core 2 Duo T9600(2.8GHz, 1066MHz, 6ML2)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0073086
	Wired NIC	00:24:E8:F5:66:CD
	Wireless NIC	00:24:D6:53:75:64
	Bluetooth NIC	00:22:5F:97:6C:C1

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Mar 19, 2014 10:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Mar 19, 2014 10:33 AM	switched default player from iTunes to QuickTime, cleaned up computer and ran some updates. Working	Add Attachment
Adam Fyffe	Mar 19, 2014 08:11 AM	Task reassigned to Adam Fyffe.	Add Attachment
Tom Groves	Mar 18, 2014 02:10 PM	Task reassigned to UCS Tech.	Add Attachment
Tom Groves	Mar 18, 2014 02:10 PM	Please help Julie play .wav files downloaded from her browser. Or if she's using webmail, demonstrate how to play them directly in the browser with the recent gmail update. Ask me if you need clarification.	Add Attachment
Nicole Crane	Mar 18, 2014 01:55 PM	She checks her voicemail via email attachment. When she tries to play the attachment she is getting an error from Itunes that the mp3 file can not be found as of yesterday. I am not sure if this should be sent to a tech or to telecom.	Add Attachment