Service Request Ticket - # 53230

Service Request Information

CONTACT Name Burgeson, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2014 11:06 AM
Department University Computing Solutions Phone 88955
Location Email burgesonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110260[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Air, 13in 256GB Flash Storage #Z0ME
Serial No. C02GF1ZDDJWR Location PDR Pile

CPU Intel Core i7(1.8GHz, 4MB L3 cache)


OS Unknown Software MS Office 2011 for MAC std from P0082101

Wireless NIC 28:37:37:21:11:50


Bluetooth NIC 28:37:37:21:11:51

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
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Entered by Date Memo
Lori Burgeson Mar 19, 2014 11:06 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Mar 19, 2014 11:06 AM 
Dave's MacBook Air will no longer power on.  Tried 
different chargers, which didnt allow the device 
to charge.  Dave backed up everything on his flash 
storage.  Unit was taken to Mac Store.  They 
replaced the following:

left i/o board, logic board, IPD cable and LIO 
cable replaced by apple. unit powers on, boots and 
operates properly. unit passes apple service test.

Picking up this afternoon.
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