Service Request Ticket - # 53236

Service Request Information

CONTACT Name Lopez-Melton, Robyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2014 02:36 PM
Department The Research Institute Phone 88479
Location Email meltonr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120538[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0MS
Serial No. C02JX23LDNMP Location PDR

CPU Intel Core i5(3.2GHz, 6MB L3)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0088059, Adobe InDesign CS6 (v.8) License from P0093384; Adobe CC20** Named user

Wired NIC A8:20:66:32:AC:FE


Wireless NIC 8C:2D:AA:42:38:A9


Bluetooth NIC 8C:2D:AA:42:38:AA

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Mar 19, 2014 03:06 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Mar 19, 2014 03:06 PM 
Reseting SMC (http://support.apple.com/kb/ht3964) got it to 
display log in screen. Restarted the computer a few times to make 
sure it would display the correct screen reliably. Seems to be fine 
now.
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Craig Reno Mar 19, 2014 02:40 PM 
Task reassigned to Craig Reno.
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Alyssa Little Mar 19, 2014 02:36 PM 
She was logged into her computer and stepped away
for awhile, came back and it is now stuck on a
black screen where all she can see is her cursor.
The cursor is responsive, but she tried rebooting
her computer and the same black screen came up
with only the cursor visible.

Her office will be open for someone to check it
out for the rest of the day, but if you actually
need her for something she'll be in a meeting
until about 3:15
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