Service Request Ticket

Service Request Information

CONTACT	Name	Poole, Jesse	Date	Mar 20, 2014 04:40 PM
	Department	Student Success & Advising Office	Phone	88083
	Location		Email	poolej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130530 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9WK9FZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WK9FZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C5:AF:2C

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Mar 21, 2014 08:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Mar 21, 2014 08:25 AM	I added several people as local admins when I setup the new machine. I updated Java this morning as well.	Add Attachment
Dale Goodell	Mar 21, 2014 08:24 AM	Task reassigned to Dale Goodell.	Add Attachment
Lori Burgeson	Mar 21, 2014 06:56 AM	Find out who needs admin rights on it first. Typically we do not allow students to have admin rights. Come see me first if they want students to have these rights. Most likely we will tell them no unless a specific piece of software needs that type of privilege.	Add Attachment
Katie Halvorson	Mar 20, 2014 04:41 PM	88083 is his new number.	Add Attachment
Katie Halvorson	Mar 20, 2014 04:40 PM	they had computers swapped out and the new one doesn't have admin rights. It is the main front lobby computer that would like everyone who works at it to have admin rights.	Add Attachment