Service Request Ticket - # 53246

Service Request Information

CONTACT Name Pedersen, Peggy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 20, 2014 04:41 PM
Department Health & Exercise Science Phone 88269
Location Email pedersep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20130618[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Dell 23-inch Monitor P2314H with 3 year warranty
Serial No. CN07R1K37444541BAMEL Location pdr under shelf
TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Mar 25, 2014 10:35 AM 
Task reassigned to Jared Petersen.
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Jared Petersen Mar 25, 2014 10:35 AM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Mar 25, 2014 10:33 AM 
Used two displayport-to-DVI adapters with DVI cables, updated the 
onboard graphics card and disabled the other in BIOS. Works.
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Jared Petersen Mar 24, 2014 04:52 PM 
Task reassigned to UCS Tech.
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Jared Petersen Mar 24, 2014 04:52 PM 
Contact will be in and out this week. If she does not answer, just 
have Diana McAlpine (ext. 88908) let you in.
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Jared Petersen Mar 24, 2014 04:50 PM 
Delivered monitor and turned in signed invoice. User has an Optiplex 9010 
with a DVI-I (dual link) port instead of the standard DMS-59 port on the 
older models. Normal procedure (from what I know) is to use a 
displayport-to-DVI-D converter with another DVI-I cable plugged into the 
PCI graphics card. Problem is, the computer doesn't like it when you try to 
use both the onboard and PCI graphics card at the same time and forces 
you to use only one. May need to order a special converter. Will talk to 
Tricia about it when she's in next.
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Jared Petersen Mar 24, 2014 11:33 AM 
Task reassigned to Jared Petersen.
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Craig Reno Mar 24, 2014 11:17 AM 
Task reassigned to UCS Tech.
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Craig Reno Mar 21, 2014 01:04 PM 
Task reassigned to Craig Reno.
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Craig Reno Mar 21, 2014 11:58 AM 
Available on monday, call before heading over.
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Adam Fyffe Mar 21, 2014 11:24 AM 
Task reassigned to UCS Tech.
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Adam Fyffe Mar 21, 2014 08:09 AM 
Task reassigned to Adam Fyffe.
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Sarah Pettigrew Mar 20, 2014 04:41 PM 
NEW EQUIP SETUP: A Dell monitor needs to be setup and delivered 
to NPE 115. The WOU # of the monitor is 20130618[Edit Inv]. This is for a 
2nd display in the office.  The monitor is on the counter in ITC 008.
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