Service Request Ticket - # 53254

Service Request Ticket - # 53254

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Service Request Information

CONTACT	Name	Swart, Emily	Date	Mar 24, 2014 02:12 PM
	Department	Advancement & Foundation	Phone	88281
	Location		Email	swarte@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110161 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	34VJZQ1	Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34VJZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:98:46

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Craig Reno	Mar 27, 2014 10:45 AM	Task reassigned to Jared Petersen.	Add Attachment
Craig Reno	Mar 27, 2014 10:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Mar 27, 2014 10:45 AM	Called, she had closed the scan, but it hadn't found anything harmful. She also said the computer is running somewhat quicker now, so I can close this task. Asked her to call us back if she has any more issues.	Add Attachment
Jared Petersen	Mar 26, 2014 01:43 PM	Task reassigned to UCS Tech.	Add Attachment
Jared Petersen	Mar 26, 2014 01:43 PM	Running Super Anti-Spyware now. May not finish since she's leaving around 3:00 PM today. Told her to stop it once she leaves and give us a call later to let us know the status. Said that I would stop by on Friday morning to complete the scan.	Add Attachment
Jared Petersen	Mar 26, 2014 01:00 PM	Task reassigned to Jared Petersen.	Add Attachment
Craig Reno	Mar 26, 2014 11:46 AM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Mar 26, 2014 08:02 AM	Task reassigned to Craig Reno.	Add Attachment
Dyl Karbia	Mar 24, 2014 02:31 PM	Called and spoke with the Emily about availability. She said Wednesday at 1:30pm will be the best time to check the computer.	Add Attachment
Shandelle Plasker	Mar 24, 2014 02:12 PM	**This is an email** Good afternoon, I'd like to make an appointment to have somebody look at the Cottage front desk computer. It's slow and is doing some crazy things. I'm the third user here so I just want someone to look at it and perhaps clean it up :) Thanks so much, Emily Swart	Add Attachment