Service Request Ticket

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Service Request Information

CONTACT	Name	Johnson-Doughman, Beth	Date	Mar 25, 2014 02:12 PM
	Department	Student Enrichment Program	Phone	88030
	Location		Email	doughmb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110220 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	90MSZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007
	Wired NIC	18:03:73:B0:E1:7A

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jun 25, 2014 04:00 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Jun 25, 2014 04:00 PM	re imaged her machine today-good to go	Add Attachment
Megan Thibeault	Jun 24, 2014 09:30 AM	Wednesday at 7:15am	Add Attachment
Megan Thibeault	Jun 19, 2014 03:14 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Jun 18, 2014 07:59 AM	**This is an email** Thank you for following up, Megan. Yes, I will be ready by next Monday; can we set up a time on that day---early a.m. preferably? I am here at 7:00 a.m. Beth	Add Attachment
Megan Thibeault	Jun 17, 2014 03:50 PM	**This is an outgoing email** Hi Beth, We were just following up with you regarding a service request that we have for you. (#53268) Description: Having issues printing forms We were wondering if your ready to reimage your machine yet. If so, just let us know, we'll be happy to help. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Apr 28, 2014 01:57 PM	Status changed from (4) On Hold to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Apr 14, 2014 08:10 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Apr 14, 2014 08:09 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Apr 14, 2014 08:09 AM	**This is an email** Thank you; I will get back to you soon! The term is going by very quickly! Beth :) On Mon, Apr 14, 2014 at 8:00 AM, Megan Eichler wrote: Sounds good, I will put your ticket on hold until your ready. Thanks! Megan	Add Attachment
Megan Thibeault	Apr 14, 2014 07:58 AM	Status changed from (7) Waiting for Contact to (4) On Hold	Add Attachment
Megan Thibeault	Apr 14, 2014 07:56 AM	**This is an email** Good Morning, Megan, I would prefer to wait until after the end of this term---after final grades have been submitted. I will be here until June 28, then off for the summer. I will be happy to recontact you near the end of the term, if that is OK. Thank you, Beth	Add Attachment
Megan Thibeault	Apr 11, 2014 10:19 AM	**This is an outgoing email** Hi Beth, We were just following up with you regarding a service request that we have for you. (#53268) Description: Having issues printing forms We were wondering if your ready to reimage your machine yet.If so, just let us know, we'll be happy to help. Thanks, Megan Eichler	Add Attachment Public
Katie Halvorson	Mar 27, 2014 11:03 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katie Halvorson	Mar 27, 2014 11:03 AM	She called and said she wants to wait till she is ready for this machine to be re imaged and she will call us with the SR# when she is ready.	Add Attachment
Megan Thibeault	Mar 26, 2014 02:42 PM	need to reimage her machine, tomorrow at 2pm	Add Attachment
Megan Thibeault	Mar 25, 2014 02:46 PM	tested and works on my IE, going to run malware test tomorrow and see if that helps, make sure there are no tool bars installed. She has lunch at 1130 tomorrow	Add Attachment
Megan Thibeault	Mar 25, 2014 02:44 PM	Updated firefox it was at version 8... tried updating IE through windows updates, wasn't working. Finally got the form to load on IE but when you go to print it doesn't bring up the correct screen, you can't view anything..	Add Attachment
Shandelle Plasker	Mar 25, 2014 02:12 PM	When she goes to print forms it will print a blank page with blue lines through it. This happens a lot but not all the time and only when printing forms. She would like to be contacted by phone or email.	Add Attachment