Service Request Ticket

Service Request Information

CONTACT	Name	Braun, Debbie	Date	Mar 26, 2014 08:04 AM
	Department	College of Liberal Arts and Sciences	Phone	14220
	Location		Email	braund@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091299 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53G1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:83:F9:07

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Mar 26, 2014 08:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Mar 26, 2014 08:14 AM	Reinstalled using correct name and password. Updated with no problems.	Add Attachment
Craig Reno	Mar 26, 2014 08:05 AM	Task reassigned to Craig Reno.	Add Attachment
Katie Halvorson	Mar 26, 2014 08:04 AM	Sophos keeps popping up and saying that it failed to update. She says it is still working but that it needs to be updated because she is tired of the message that pops up and says that it failed. She is in a meeting from 930-1030 otherwise she will be around.	Add Attachment