Service Request Ticket - # 53274

Service Request Information

CONTACT Name Casares, Louann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 26, 2014 10:45 AM
Department Disability Access Services Phone 89241
Location Email casaresl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20090329[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell P2210, 22inch VIS Monitor
Serial No. CN0U828K74445953FCYS Location PDR
TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Mar 26, 2014 10:59 AM 
Task reassigned to Craig Reno.
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Craig Reno Mar 26, 2014 10:59 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Mar 26, 2014 10:59 AM 
Task reassigned to UCS Tech.
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Craig Reno Mar 26, 2014 10:59 AM 
Me and Jared went and fixed it. Just needed to delete and readd 
printer.
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Jared Petersen Mar 26, 2014 10:52 AM 
Task reassigned to Craig Reno.
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Katie Halvorson Mar 26, 2014 10:51 AM 
She tried restarting both machines and still gets
the same error.
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Katie Halvorson Mar 26, 2014 10:45 AM 
Ashley called about a computer in the front that
will not connect to the printer.  The error says
"windows cannot print due to a current problem
with the printer set up".  

Computer number- 20090329[Edit Inv]

DS-disability-copier is the name of the printer
printer has no WOU# but it is a Ricoh Aficio MP5000
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