Service Request Ticket

Service Request Information

CONTACT	Name	Ayres, Robert	Date	Mar 26, 2014 03:33 PM
	Department	The Research Institute	Phone	88749
	Location		Email	ayresr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130088 (opens in a new window)	Bldg/Room	MA 323
	Service Tag	CFM5NX1	Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	CFM5NX1	Location	Bob Ayres , TRI TODD 216 office and Maaske 323
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0091379 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:2F:D4:73
	Wireless NIC	70:18:8B:08:2E:0D
	Bluetooth NIC	24:FD:52:37:85:F4

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Mar 27, 2014 08:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Mar 27, 2014 08:48 AM	When laptop closes, it turns off the monitor and laptop display. Changed power settings to make it so closing laptop doesn't put all displays to sleep. Should be fine now.	Add Attachment
Craig Reno	Mar 27, 2014 08:28 AM	Task reassigned to Craig Reno.	Add Attachment
Katie Halvorson	Mar 27, 2014 08:19 AM	Called this morning asking if someone was going to be able to get this looked at today.	Add Attachment
Katie Halvorson	Mar 26, 2014 03:33 PM	His docking station has power and so does the computer but the screen and monitor it is hooked up to is just completely black. there is no message and everything seems to be plugged in with power lights in. It was working earlier and now it is all completely black. Maaske 323-he is around tomorrow 830-10	Add Attachment