Service Request Ticket - # 53281

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 27, 2014 12:16 PM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20110114[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2210 WFP 22in w/ AIO stand
Serial No. CN0NK96N7444516NBJGS Location PDR

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public

Entered by Date Memo
Craig Reno Mar 27, 2014 02:41 PM
Status changed from (1) Pending to (5) Completed
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Craig Reno Mar 27, 2014 02:41 PM
USB to Mini USB cable had gone bad, read online that it was fairly 
common with the Yeti microphone. Tested it with a cable that I 
borrowed from Lori and it worked perfectly. We didn't have any 
spares laying around, so unfortunately Scott is on his own when 
it comes to acquiring a replacement.
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Craig Reno Mar 27, 2014 01:02 PM
Task reassigned to Craig Reno.
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Katie Halvorson Mar 27, 2014 12:16 PM
****This is an email****
Hi,

In the library's Digital Production Room (HL 122),
we have a Blue
Yetti Microphone that we use with the PC and the
Mac in there.  Seems
to work fine on the Mac, but about half the time,
it won't show up for
people on the PC (wou#20110114).  Could I have
someone see if all the
proper drivers are installed for Windows 7? 
Here's some info on it:

http://bluemic.com/yetipro/#/drivers/

And more:

http://www.askdavetaylor.com/blue_microphone_yeti_pro_doesnt_work_in_windows_7/

Not super urgent, but students doing videos and
narrated PowerPoints
use the mic a lot for assignments, and it's very
frustrating when it
inexplicably doesn't show up.

~Scott
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