Service Request Ticket

Service Request Information

CONTACT	Name	Wu, Yanwei	Date	Mar 31, 2014 09:41 AM
	Department	Computer Science Division	Phone	89121
	Location		Email	wuya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110721 (opens in a new window)	Bldg/Room	ITC 304B
	Service Tag	1T2GDS1	Description	Dell Latitude E6520, Intel Core i5-2520M, 2.50GHz
	Serial No.	1T2GDS1	Location	Yanwei Wu
	CPU	Intel Core i5-2520M(2.50GHz,3MB cache)
	OS		Software	bundled with Cyberlink PowerDVD9.5 and Roxio Creator Stater Ed, MS Office Pro Plus 2010 from P0085122
	Wired NIC	D4:BE:D9:2E:37:FB
	Wireless NIC	8C:70:5A:3F:BB:3C
	Bluetooth NIC	9C:B7:0D:EC:DF:46

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Mar 31, 2014 03:42 PM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Mar 31, 2014 03:42 PM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Mar 31, 2014 03:42 PM	Dropped off computer.	Add Attachment
Jared Petersen	Mar 31, 2014 03:09 PM	Left VM	Add Attachment
Jared Petersen	Mar 31, 2014 03:03 PM	Computer has finish imaging and has been set up.	Add Attachment
Lexie Widmer	Mar 31, 2014 11:51 AM	Computer is to the left of my desk.	Add Attachment
Lexie Widmer	Mar 31, 2014 11:39 AM	Ran diagnostics, didn't come up with anything. Tried to do a system repair, but that didn't work either. Reimaging.	Add Attachment
Lexie Widmer	Mar 31, 2014 09:53 AM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Mar 31, 2014 09:45 AM	The laptop was brought in and says it needs the installation disc to repair the computer. She was working on something and then the screen came up and she can't get past it. She would like to save all the stuff on her drive but can't get the computer on to save. The computer is up front at SRD.	Add Attachment