Service Request Ticket - # 53289

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 31, 2014 10:00 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101449[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 44XVJQ1 Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44XVJQ1 Location

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A6:3F:23

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Apr 02, 2014 09:24 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Adam Fyffe Apr 02, 2014 09:24 AM 
Setup and ready to go, going to add to AD soon
 Add Attachment
Adam Fyffe Mar 31, 2014 11:04 AM 
Task reassigned to Adam Fyffe.
 Add Attachment
Adam Fyffe Mar 31, 2014 10:52 AM 
imaging computer now
 Add Attachment
Katie Halvorson Mar 31, 2014 10:00 AM 
It is stuck in start-up repair loop.  When he
tries to start normally, it gets back to blue
screen and says he needs to do the startup repair.
 When he selects the startup repair, it just spins
and spins and never does anything. He has waited
about 15-20mins and it doesn't go anywhere.
 Add Attachment