Service Request Ticket - # 53290

Service Request Information

CONTACT Name Carano, Andrea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 31, 2014 10:11 AM
Department Education & Leadership Phone 88675
Location Email caranoa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091448[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
Serial No. W80222N7ATP Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), AND Microsoft Office for Mac 2008 from P0075359

Wired NIC C4:2C:03:02:92:6B


Wireless NIC D8:A2:5E:8D:6F:CA


Bluetooth NIC 58:B0:35:99:52:D5

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Mar 31, 2014 12:54 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Mar 31, 2014 12:54 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Mar 31, 2014 12:52 PM 
Laptop has been reimaged and it is all set up.  She 
will need to use her personal AppStore account to 
manage any applications.  I called and let her know 
her laptop is ready for pickup.
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Katie Halvorson Mar 31, 2014 10:13 AM 
The laptop is up front at SRD and she says there
is nothing that needs to be saved since it was
recently reimaged.
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Katie Halvorson Mar 31, 2014 10:11 AM 
She was working on her laptop and it said it
needed an update and so she started the update and
it got stuck at the install after the restart. 
There was an error about the hard drive when the
computer was turned off.  The computer now says to
repair the computer with install computer.  The
computer has just recently been re imaged as well.
 It was working fine when she got it back.
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