Service Request Ticket - # 53295

Service Request Information

CONTACT Name Case, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 31, 2014 11:53 AM
Department Student Media Phone 89697
Location Email cases@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20101082[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 5550/DN Printer
Serial No. KPA015158 Location PDR 2023 Giveaway

Model 5550/DN Hostname studentmedia.wou.edu
Notes 50 ppm, 1200 X 1200 dpi, 256MB Memory, 100 Sheet Mpt, 4 X 500 A3 Paper Trays, Two-Sided Printing, USB/Parallel, 10/100/1000Base-TX Ethernet, 110V Ink/Toner Refill

Wired NIC 00:00:AA:D7:D2:E4

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Mar 31, 2014 12:16 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Mar 31, 2014 12:16 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Mar 31, 2014 12:16 PM 
The printer has not yet been installed because we 
are scheduled to complete all of the hardware 
installations tomorrow as per earlier discussions 
with Gary Dukes.  This is on our list for setup 
tomorrow.
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Alyssa Little Mar 31, 2014 11:53 AM 
No documents are printing from the printer at all.
Contact to find a time that works for both of you,
but he is hoping to get it taken care of today.

****This is an email****
On Mon, Mar 31, 2014 at 11:30 AM, Shelby Case
 wrote:

    Good morning UCS:

    We are having some issues printing to the
Student Media printer.

    The WOU number is 20101082[Edit Inv].

    It shows seven documents on the system through
krusty.

    Thanks,
    Shelby
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