Service Request Ticket - # 53301

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 31, 2014 04:34 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130149[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25L61EDDNML Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0091591, ZoomText Mac v1.1.4 from VISA2014004188(share of license between W#20130148 and W#20130149)

Wired NIC 10:DD:B1:EA:47:DE


Wireless NIC EC:35:86:2D:BD:A6


Bluetooth NIC EC:35:86:2D:BD:A7

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Apr 01, 2014 08:42 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Craig Reno Apr 01, 2014 08:42 AM 
Reset print system, had one of the workers over there test it with a 
non admin account. Should be fine now.
 Add Attachment
Craig Reno Apr 01, 2014 08:07 AM 
Task reassigned to Craig Reno.
 Add Attachment
Shandelle Plasker Mar 31, 2014 04:34 PM 
****This is an email****
Hello,

I am having a problem with this Mac unit today,
and it is not allowing anybody to print unless
they enter in administrative credentials. The
student worker also said that there was a yellow
exclamation next to the printer icon so there may
be another problem. The other Mac does not have
the same issue. 

Thanks,

CM
 Add Attachment