Service Request Ticket

Service Request Information

CONTACT	Name	Vickery, Loren	Date	Apr 01, 2014 09:39 AM
	Department	Business/Economics Division	Phone	88336
	Location		Email	vickeryl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100251 (opens in a new window)	Bldg/Room	MA 228
	Service Tag	8968KN1	Description	Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
	Serial No.	8968Kn1	Location	Sara Velador (LOANER)
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:AC:4A:EA

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Apr 02, 2014 01:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Apr 02, 2014 01:58 PM	Everything seems to be fine. Monitor and projector are both showing things normally. Starboard appears to be working as well. Shouldn't be any issues for tomorrow.	Add Attachment
Craig Reno	Apr 02, 2014 12:54 PM	Task reassigned to Craig Reno.	Add Attachment
Adam Fyffe	Apr 02, 2014 09:56 AM	Task reassigned to Jared Petersen.	Add Attachment
Craig Reno	Apr 01, 2014 11:23 AM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Apr 01, 2014 11:23 AM	Computer is in NS 122, not HSS. Room is open after 3 today. 9-10, 12-1, and 2-3 tomorrow	Add Attachment
Craig Reno	Apr 01, 2014 11:06 AM	Task reassigned to Craig Reno.	Add Attachment
Lexie Widmer	Apr 01, 2014 10:55 AM	Supposedly the room is open all day.	Add Attachment
Shandelle Plasker	Apr 01, 2014 09:39 AM	In HSS 122 the screen is not showing up. Everything is on and the star board is showing up and showing what the screen should be showing. He does not want to be contacted and would like someone to just go down there and look at it before Thursday.	Add Attachment