Service Request Ticket

Service Request Information

CONTACT	Name	Ross, Mike	Date	Apr 01, 2014 10:28 AM
	Department	University Computing Solutions	Phone	88046
	Location		Email	rossm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090924 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53SYJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:AE:67:DE

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Apr 02, 2014 11:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Apr 02, 2014 11:32 AM	Scrap that. Swapped the hard drives of the two computers so that she would have her same profile. Mike was here when I finished and took it with him.	Add Attachment
Lexie Widmer	Apr 02, 2014 11:17 AM	Changed info in inventory for both computers. Reimaging the 'new' one now.	Add Attachment
Lexie Widmer	Apr 02, 2014 11:12 AM	Ran diagnostics, swapped out hard drives, swapped out sata cables, none of it worked. The computer is not under warranty, so we are giving them one of our extra computers: 20091325.	Add Attachment
Lexie Widmer	Apr 02, 2014 10:27 AM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Apr 02, 2014 10:27 AM	Mike dropped the computer off. It is now at the reimaging station. Running diagnostics on the hard drive.	Add Attachment
Alyssa Little	Apr 01, 2014 02:13 PM	Call Mike Ross 88046, he has keys to let you in.	Add Attachment
Lexie Widmer	Apr 01, 2014 11:00 AM	The door's locked, but physical plant peeps can let us in to her offices. He will call back when it's a good time.	Add Attachment
Shandelle Plasker	Apr 01, 2014 10:28 AM	He called for a lady named Nadela Hillariches who's computer is not detecting her hard drive. They would like someone to come look at this. She is located in Todd Hall 021. Please contact Mike Ross by email or phone to set up anything.	Add Attachment