Service Request Ticket

Service Request Information

CONTACT	Name	Behling, Mylisa	Date	Apr 01, 2014 02:17 PM
	Department	College of Liberal Arts and Sciences	Phone	88226
	Location		Email	behlingm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090513 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	727QFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:73:FF:4A

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Apr 01, 2014 03:15 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Apr 01, 2014 03:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Apr 01, 2014 03:15 PM	We upgraded her to Office 2010, synched Google with Outlook, and had her open some files and everything went well. She will contact us again if she doesnt like Office 2010 for a rollback to 2007	Add Attachment
Lori Burgeson	Apr 01, 2014 02:22 PM	Upgrade her to Office 2010 please	Add Attachment
Alyssa Little	Apr 01, 2014 02:17 PM	I attached the screenshot of the error she is experiencing	Add Attachment
Alyssa Little	Apr 01, 2014 02:17 PM	**This is an email** Hi there, I am having difficulty opening any Microsoft Word document ¿ the below image pops up and it takes a good two minutes to open documents. Not sure what I did, this began happening yesterday and I tried updating, cleaning and changing properties without luck. Hoping someone has seen this before and it is an easy fix. Thank you for your time!!	Add Attachment word error.png