After replacing the two parts, grendel is printing
like it should. Closing this ticket. 

PR#7597

****This is an outgoing email****
Hi Gavin,

Two things that I tried out involved swapping a
working toner from a working printer into Beowulf
(it worked in Beowulf immediately), and then I
swapped the non-working toner into a working
printer (the working printer read toner
exhausted).  This leads me to guess that it's not
a chip issue, but an issue with the toner itself. 

However, Megan will definitely be the best
resource to make sure before you purchase the
toner :).

Thanks,

Lexie

Task reassigned to Megan Eichler.

****This is an outgoing email****
Hello Gavin,

I checked on your printers.  For Grendel, I pulled
out the tray, opened the back flap, and it went
back to normal.  It may need new feed rollers if
you're continuing to get the jam error. 

For the other printer, I took your toner and
tested it in another printer.  It also returned a
toner exhausted error.  At this point, you might
need to order completely new toner. 

I've referred your tasks to Megan, our printer
technician.  She might have clarification or
different solutions.  Unfortunately, she won't be
back in the office till Wednesday. 

Thank you for your patience,

Lexie
UCS Tech
88925

Same issue as before.  Tray will not pull out and 
printer is saying there is a jam.

Tray 2 was a little hard to remove, but did open.
 It was empty.  Put paper in tray and it printed
fine.  Note: When the paper rises in tray 2, it
makes a popping sound, but doesn't seem hinder
anything.  

Let Gavin know about the tray.  

please note what you did to fix this machine and
then close this please!

Gavin has tried removing the jam in the printer, 
however, he is unable to remove the paper tray.  He 
mentions that it is locked in the machine not 
allowing him to remove the paper jam.