Service Request Ticket - # 53324

Service Request Information

CONTACT Name Holmes, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 02, 2014 07:49 AM
Department College of Education Phone 88731
Location Email holmesh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130377[Edit Inv] (opens in a new window) Bldg/Room SSC 123
Service Tag 8L1ZRY1 Description Dell XPS14 i7-3537U Processor, 8GB DDR3 1600MHz
Serial No. 8L1ZRY1 Location Project Coord. PEPNet West GRANT, Heather Holmes

CPU Intel Core i7-3537U(2.0GHz, 4M, to 3.1GHz turbo)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro 2013 from P0092010 ***TRANSFER FROM W#20100258***Pinnacle Studio HD Ultimate Coll. from VISA2010001842, UPGRADED AND TRANSFERRED TO W#20160890 Camtasia Studio v7/Snagit v10 bundle from VISA2010001843 DO NOT REINSTALL, Adobe Acrobat PRO v9 Win License from P0076844, Adobe Photoshop Extended CS5 Win from P0076844

Wired NIC F0:1F:AF:3C:1B:C3


Wireless NIC B4:B6:76:CD:5A:2D


Bluetooth NIC B4:B6:76:CD:5A:31

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact ncrane10@wou.edu 88010

Tracking

Entered by Date Memo
Nicole Crane
Email

Public
Entered by Date Memo
Nicole Crane Apr 29, 2014 01:49 PM 
Status changed from (1) Pending to (5) Completed
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Nicole Crane Apr 29, 2014 01:49 PM 
Location has been changed
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Lexie Widmer Apr 29, 2014 12:51 PM 
The task itself has been completed.
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Lexie Widmer Apr 29, 2014 12:51 PM 
Task reassigned to Nicole Crane.
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Lexie Widmer Apr 29, 2014 12:51 PM 
Nicole, could you update SR?  Heather has moved to 
ED 123.
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Lexie Widmer Apr 29, 2014 12:33 PM 
Task reassigned to Lexie Widmer.
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Katie Halvorson Apr 29, 2014 12:27 PM 
****This is an email****
Megan
	
12:24 PM (1 minute ago)
		
to UCS
I'm out of the office today- can a tech do this?

Thanks!

Sent from my iPhone
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Katie Halvorson Apr 29, 2014 12:27 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Katie Halvorson Apr 29, 2014 12:27 PM 
Hi Megan, 

I will be in my office today until about 2:30. 
Any chance a technician can swing by?  I just need
to be able to run as an administrator.  I have
always been able to download my own prorgrams and
install what is necessary since I am on a grant
and this laptop just isn't set up that way.  Just
need to get those permissions :)  and need the
path fixed of where I save documents!  
Thanks!

Heather
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Adam Fyffe Apr 28, 2014 08:21 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lori Burgeson Apr 22, 2014 06:48 AM 
She wont be back to campus until next week 
sometime.  She will give us a call when she has 
returned.
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Lori Burgeson Apr 21, 2014 12:16 PM 
****This is an email****
Hi Heather,

We currently have this ticket open.  I am 
wondering if you are still experiencing issues 
when downloading programs.  Please let me know if 
you are still having issues or if this has been 
resolved for you.  If you are in need of 
assistance, please let me know when you are 
available so we can look into the issue sooner 
than later.

Thanks!
Lori
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Dyl Karbia Apr 18, 2014 01:02 PM 
Left VM
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Craig Reno Apr 16, 2014 12:02 PM 
Emailed asking for availability again
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Adam Fyffe Apr 14, 2014 08:14 AM 
waiting for contact
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Craig Reno Apr 08, 2014 10:31 AM 
emailed asking for availability
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Megan Thibeault Apr 03, 2014 12:53 PM 
She will not get back to you by phone, only email.
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Megan Thibeault Apr 03, 2014 12:53 PM 
****This is an outgoing email****
Hi Heather,

I need some additional information regarding
service request #53324

Description: error to all downloads

When would you be available for a tech to come by
and fix these issues your are having. 

Thanks!
Megan
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Public
Lexie Widmer Apr 03, 2014 12:05 PM 
Peter - Left VM
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Lexie Widmer Apr 02, 2014 08:05 AM 
Left VM
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Lori Burgeson Apr 02, 2014 07:54 AM 
Check to make sure she is an administrative user on 
this laptop first.
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Katie Halvorson Apr 02, 2014 07:50 AM 
****This is an email****
Sorry just now checking this.  It is actually the
laptop that is giving me issues.  The WOU number
is 20130377-- A Dell XPS.

I also cannot save to the H drive either... I can
only save any document on the desktop- no other
option to save anything. 

Thanks!
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Katie Halvorson Apr 02, 2014 07:50 AM 
****This is an email****
I can't attach pictures to email either.  I take a
screen capture but then get an error with that as
well. It says:

Your image could not be inserted because there was
an error uploading it.


Yahoo:

Yahoo Messenger did not correctly install.  This
may be due to other open applications or
incomplete installs.  Please try the install again
after restarting your computer.

(I closed all programs and applications and
restarted several times)

Printer:
 
You do not have the proper privileges to install
this application.  Please log on as an
administrator and run this installation again.
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Katie Halvorson Apr 02, 2014 07:49 AM 
****This is an email****
Hi there.  Wanted to check in because I am unable
to download anything to my computer.  I should
have the ability to download programs for work-
like Yahoo Instant Messenger and connecting to my
home computer, etc... I have always had those
capabilities in the past, but anytime I try to
download anything it gives me an error.  I tried
to download the driver to my printer last night
and still wouldn't let me do it.

Do some settings need to be changed?

THanks!

Heather Holmes
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