Service Request Ticket

Service Request Information

CONTACT	Name	Keulks, Gavin	Date	Apr 02, 2014 10:18 AM
	Department	Humanities Division	Phone	88519
	Location		Email	keulksg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20091620 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3600DN Mono Laser Printer
	Serial No.	MHB888177	Location	PDR
	Model	P3600/DN	Hostname	honorslab.wou.edu
	Notes	40ppm, PS3, 128MB Memory Network Print, Duplex 110V, Printer Maint: IP: 140.211.64.25	Ink/Toner Refill
	Wired NIC	00:00:AA:BE:3C:2E

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 10, 2014 12:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 10, 2014 12:24 PM	Gavin needs to order new toner. I brought toner over from our 3600 and tested it, Printed just fine, he had an old toner.	Add Attachment
Megan Thibeault	Apr 09, 2014 10:15 AM	Meeting with Gavin at 1pm	Add Attachment
Lexie Widmer	Apr 07, 2014 09:36 AM	Task reassigned to Megan Eichler.	Add Attachment
Lexie Widmer	Apr 07, 2014 09:36 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lexie Widmer	Apr 07, 2014 09:36 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lexie Widmer	Apr 07, 2014 09:36 AM	He says it's happening again. I tested the "new" toner in our printer, and it also returned a toner exhausted error. It must be the batch of toner he's using.	Add Attachment
Megan Thibeault	Apr 02, 2014 10:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 02, 2014 10:18 AM	printer kept gibing toner exhausted error, reseeded the cable connect. Used a toner cart from our office and the error went away. Hold Gavin to order new toner.	Add Attachment