Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Bracy, Jennifer	Date	Apr 02, 2014 01:26 PM
	Department	Creative Arts	Phone	88534
	Location		Email	bracyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120221 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
	Serial No.	D25J619ADHJW	Location	Going to PDR
	CPU	3.4GHz Quad-Core Intel Core i7
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 for MAC std from P0086494, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844 transferred from old CH311 stations, Image should be similar to ITC104 LAB, Adobe Master Coll. CS6 from P0091311 JULY2013, for use with Vinyl Cutter SureCutsALotPro_USCUTTER from VISA2013003840
	Wired NIC	A8:20:66:05:2C:13
	Wireless NIC	7C:C3:A1:B7:9D:D4
	Bluetooth NIC	7C:D1:C3:A1:44:22

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Apr 03, 2014 08:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Apr 03, 2014 08:24 AM	**This is an email** Oh boy... this is going to continue to be frustrating I see! I guess we will have to do further research to learn how to troubleshoot or cut from different programs. Thanks for your timely check into this and response. I could not get it to ever complete a simple cut, without freezing. Unless someone feels they could help out with this, I suppose you can close the service request until we have time to investigate more on our end. Thanks, Jen	Add Attachment
Craig Reno	Apr 02, 2014 04:18 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Apr 02, 2014 04:18 PM	Sent email explaining situation.	Add Attachment
Craig Reno	Apr 02, 2014 04:10 PM	The computer and the vinyl cutter are communicating to an extent. I added the cutter in sure cuts a lot pro, then tried to test connection. Unfortunately testing the connection caused the program to freeze. I then attempted to cut a simple shape on the vinyl, and it either: Successfully sent cutting data to the cutter, which caused the cutter to make cuts on the side, or it would not do anything and the program would freeze. If the cutter is not plugged in, trying to cut anything will result in an error saying no cutter was found, so it is definitely communicating. Looking online, I saw that this was a fairly common issue due to a lack of memory in the cutter itself, but the only solution to the freezing and not cutting was resetting the machine.	Add Attachment
Craig Reno	Apr 02, 2014 02:44 PM	actually 20130468	Add Attachment
Craig Reno	Apr 02, 2014 02:43 PM	Vinyl cutter wou # 20130648	Add Attachment
Alyssa Little	Apr 02, 2014 01:35 PM	**This is an email** I am here 10 - 3 M,W,F. I would be happy to let anyone in. Paula	Add Attachment
Alyssa Little	Apr 02, 2014 01:26 PM	**This is an email** Hello - Not long ago we acquired a USCutter TC series vinyl cutter, and you all helped by installing the 'Sure Cuts A Lot Pro' software on one station in CH 303 (first one on the right ¿ #20120221). I've tried for some time today to test it but cannot get the machine-to-computer USB connection to work. I believe the cable is fine. The issue may have to do with the message that comes up when the cutter is connected: " 'A new network interface has been detected' etc. " (see attached screen shot). I wondered if the correct USB driver is installed, and I've tried, from within the software, to use the Help feature where one can install USB drivers, but the one for this model is not shown, and a note says if it's not in the list than it does not need to be installed. The cutter itself is locked in a faculty room across the hall, so you will need someone who has access. I have pretty limited time, but I could be available Monday afternoon or Wednesday (9am-12pm) of next week, or perhaps Paula Booth (copied on this and also in charge of this new hardware & software) may be able to meet someone here. Thanks for your attention to this. Jen Bracy	Add Attachment