Service Request Ticket - # 53341

Service Request Ticket - # 53341

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Service Request Information

CONTACT	Name	Wade, Philip	Date	Apr 02, 2014 04:00 PM
	Department	Natural Science Division	Phone	88225
	Location		Email	wadep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130627 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch w/Retina Display #Z0QC
	Serial No.	C02MG0YJFH05	Location	PDR
	CPU	Intel Core i7(2.8GHz dual-core, 4MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	Microsoft Office 2011 for MAC from P0093568; Final Cut Pro X from P0093565 using Philip Wade's personal AppStore account
	Wireless NIC	3C:15:C2:B8:02:E2
	Bluetooth NIC	3C:15:C2:B8:02:E3

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Apr 22, 2014 02:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Apr 22, 2014 02:46 PM	Computer was delivered. Added iLife apps, new remote desktop app, Final Cut Pro app (installed in Phil's personal AppStore account), and applied updates. Added networked drives and printers. Phil is an admin on the machine.	Add Attachment
Lori Burgeson	Apr 18, 2014 10:24 AM	Phil had an emergency today. We will meet next Tuesday at 1:30	Add Attachment
Lori Burgeson	Apr 17, 2014 09:02 AM	Meeting with Phil Friday at 11 in NS 114 to set up all apps in his profile.	Add Attachment
Lori Burgeson	Apr 16, 2014 01:37 PM	Emailed Phil to let him know the computer is ready, but we need to install a few applications in his profile using his AppStore account. He will be able to give me a good day/time to get this done.	Add Attachment
Lori Burgeson	Apr 14, 2014 02:27 PM	Building custom image since computer shipped with Mavericks. Still having local items keychain prompt even though 10.9.2 supposedly fixed this issue. Seems as though update did not help and fix in 10.9.1 is no longer valid in 10.9.2	Add Attachment
Tricia Flaherty	Apr 11, 2014 06:15 PM	I almost forgot he wanted to make sure that the NEWEST Remote Desktop Client was on the laptop and not the old one	Add Attachment
Tricia Flaherty	Apr 11, 2014 05:05 PM	Task reassigned to Lori Burgeson.	Add Attachment
Tricia Flaherty	Apr 11, 2014 05:04 PM	PLEASE arrange delivery straight to Philp Wade at his request and there is a Thunderbolt to Ethernet Adapter(in box) and Apple USB SuperDrive that go with this laptop, the note below is in reference to Final Cut Pro X that was also purchased for this laptop(I forgot to mention title)	Add Attachment
Tricia Flaherty	Apr 11, 2014 04:47 PM	This software was purchased via redemption code and once redeemed can no be moved to a different Apple ID, it would be preferable to be able to distribute this license via a MDM... you will find the Redemption code in text file at T:\5. Mac Software\Apple Final Cut\FinalCutProX You can decide what Apple ID to do this under since we don't have a Mac Server with Profile manager set up but please record the Apple ID that it is redeemed under on the text file.	Add Attachment
Sarah Pettigrew	Apr 02, 2014 04:00 PM	NEW EQUIP SETUP: A MacBook Pro and USB SuperDrive need to be setup and delivered to Philip Wade in NS 112. The WOU # is 20130627. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment