Service Request Ticket - # 53342

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 02, 2014 04:35 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130046[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B006770 Location PDR

Model ColorQube 8880 Hostname hlref3.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.45 Metered Code:3074 RMA:(8870)XFL148245(5/12/16) Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:6C:1B:EE

TECHS Submitted by Meghann Thilberg Contact mthilberg12@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Apr 04, 2014 03:37 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Apr 04, 2014 03:37 PM 
installed a new ink loader, printer is good to go
now.
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Megan Thibeault Apr 04, 2014 11:45 AM 
tech should be here around 2pm today.
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Megan Thibeault Apr 03, 2014 10:31 AM 
Ref#19616522
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Lori Burgeson Apr 03, 2014 07:53 AM 
Task reassigned to Megan Eichler.
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Meghann Thilberg Apr 02, 2014 04:35 PM 
Someone at the library's front desk called saying 
one of their printers has been saying it needs 
yellow ink and it has been checked continuously 
and the printer is not low on any ink. It has 
been monitored all day and hasn't changed. 

Printer: 20130046[Edit Inv]
       and is an 8870.

**They are turning it off until someone comes to 
look at it and fix the issue.**
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