Status changed from (1) Pending to (5) Completed

****This is an email****
Malia,

I believe that I just ran into you when we were
removing the printer. I just wanted to forward you
the email that I sent Barbara. Please let me know
if there are any questions. I'm going to close the
original ticket that was open. Once we get a
request for a new printer I will make sure that we
get it installed as soon as we receive it. 

Thanks!

****This is an email****
Megan,

I've checked with the HPE Division and they no
longer use that printer, so Athletics would be
making the decisions regarding replacement and
providing the necessary funding.  If Athletics
chooses to replace it with another networked
printer, none of the HPE employees should have
access to it.  If you need assistance with which
users are HPE and should not have access, Diana
McAlpine (the support person in the division)
should be able to assist with that.

Thank you for checking,

Tiffany

The printer is performing a core dump.. No longer
able to read print drivers. This printer needs to
be replaced. 

Task reassigned to Megan Eichler.

After trying to narrow down which computer in the Athletic 
Department was printing and corrupting the data on the printer, 
Lori and Megan determined that the printer should be replaced.

Megan has asked for a higher level point of contact for replacing 
the printer. I contacted the original POC and she indicated that 
Barbara Dearing (daring@wou.edu 88094) is final sign off for new 
hardware.

When they go to print it will only print out
sheets with codes on it. They also started to
notice that when they try to print it will print
every white sheet of paper it has in it. 

Installed most recent firmware update from HP locally over USB. 
Connected remotely with Tech computer and successfully printed. 
WOU staff successfully printed from her desktop. 

Try this:
Unplug the network from both the machine and jack.  
Connect locally to the printer.  Download the PS 
drivers first and try printing.  Then delete those 
drivers and try the PCL 5 driver and PCL 6 driver 
after deleting the 5 driver.  How is printing 
then?

If printing looks good from .doc, .xlsx, .pdf, try 
the patch cable again.  Restart the machine and 
make sure it's pulling correct IP.  Try connecting 
thru the print server and printing the same types 
of files.  What is the result?

Tried plugging my laptop directly into the printer, it recognized 
it but couldn't print anything. Also tried to print from Malia and 
Brad's computers, but if they did print they looked identical to 
the pages of nonsense that came out of the printer. Reinstalling 
drivers on there machines didn't do anything.

Task reassigned to Craig Reno.