Service Request Ticket - # 53359

Service Request Information

CONTACT Name Toray, Tamina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2014 03:48 PM
Department Behavioral Sciences Division Phone 88712
Location Email torayt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20050005[Edit Inv] (opens in a new window) Bldg/Room ITC 211
Service Tag Description Dell 17in Flat Panel LCD Monitor #1703FP
Serial No. CN02Y3157161849EAJGP Location Smart Classroom Instructor's Station
TECHS Submitted by Meghann Thilberg Contact mthilberg12@wou.edu 88925
Primary Technician Contact sauern@wou.edu 88960

Tracking

Entered by Date Memo
Nathan Sauer
Email

Public
Entered by Date Memo
Nathan Sauer Apr 08, 2014 04:24 PM 
Adjusted sensitivity on mic pack.
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Craig Reno Apr 08, 2014 10:24 AM 
Task reassigned to Nathan Sauer.
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Craig Reno Apr 08, 2014 10:24 AM 
Talked to her on the phone, the  issue is with her wireless 
microphone being too quiet.
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Craig Reno Apr 08, 2014 08:35 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Apr 08, 2014 08:34 AM 
Sent email saying that volume should be controlled primarily from 
the touch panel, rather than the device playing sound itself. Also 
attached picture showing what the screen should look like to play 
sound from the PC.
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auditorium .jpg
Craig Reno Apr 08, 2014 08:03 AM 
Task reassigned to Craig Reno.
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Katie Halvorson Apr 07, 2014 09:37 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Apr 07, 2014 09:37 AM 
She is using the smart classroom computer.
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Shandelle Plasker Apr 04, 2014 10:14 AM 
Called and left a message to call back with the WOU#.
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Adam Fyffe Apr 04, 2014 10:05 AM 
Task reassigned to Service Request Desk.
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Adam Fyffe Apr 04, 2014 10:05 AM 
Can you please get the WOU number of the device she 
is using?  We dont know if she is using the 
computer or another component of the smart 
classroom station.
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Meghann Thilberg Apr 03, 2014 04:02 PM 
Task reassigned to UCS Tech.
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Lori Burgeson Apr 03, 2014 03:54 PM 
Task reassigned to Service Request Desk.
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Lori Burgeson Apr 03, 2014 03:54 PM 
Can you please get the WOU number of the device she 
is using?  We dont know if she is using the 
computer or another component of the smart 
classroom station.
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Meghann Thilberg Apr 03, 2014 03:48 PM 
She called from ITC 211 wanting to know if the 
sound can be altered so that the volume doesn't 
have to be all the way up. She said everything 
she plays is really quiet and hopes the sound can 
be adjusted for the auditorium.
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