Service Request Ticket - # 53365

Service Request Information

CONTACT Name Scarlato, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2014 12:17 PM
Department Deaf Studies and Professional Studies Phone 88146
Location Email scarlatom@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080823[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. SW8905M0E0TG Location PDR

CPU Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)


OS MAC OS X 10.6 (Snow Leopard) Software OS upgrade to 10.8 Mountain Lion from P0087090 OCT2013 [previous OS:Upgraded OS10.6.3 5-2011 P0080003 & originally OSX v10.5Leopard], Microsoft Office 2008 from P0069600 upgraded to Office for MAC 2011 Std from P0080006, File Maker Pro 7 from W#20030406, MathType ACAD MAC v6.7 from VISA2012003217; TRANSFERRED FROM W#20110943 APRIL2014- Filemaker Pro 12 Upgrade License from P0085642 TRANSFERRED OFF W#20080823 to Bob Brownbridge W#20120658 APRIL2015

Wired NIC 00:23:DF:8F:70:D2


Wireless NIC 00:24:36:B1:42:58


Bluetooth NIC 00:23:12:4B:DD:B9


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public

Entered by Date Memo
Craig Reno Apr 09, 2014 04:50 PM
Status changed from (2) Scheduled to (5) Completed
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Craig Reno Apr 09, 2014 04:50 PM
Installed filemaker on her laptop. She asked about getting the 
program on her home computer, but we will not be able to do that.
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Craig Reno Apr 09, 2014 01:03 PM
Status changed from (1) Pending to (2) Scheduled
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Craig Reno Apr 09, 2014 12:25 PM
Available at 4:30 today
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Tricia Flaherty Apr 08, 2014 11:58 AM
Craig it looks like she is okay for peronal laptop
install as long as her office desktop copy and
personal laptop copy are not in use at the same time.
INFO FROM EULA for FM Pro12: You must enter a
valid license key to install the software.
The license key ensures adherence to the FileMaker
Pro or FileMaker Pro Advanced Software License,
which allows for use of one (1) copy of the
software on a single computer at a time along with
a second copy for use on a home or portable
computer, subject to the restrictions in the
Software License. For more information, refer to
the FileMaker Pro or FileMaker Pro Advanced
Software License located in the application folder
where you installed your software.
If another copy of the application installed with
the same license key is running on the network,
the FileMaker Pro application displays this error
message: ¿The maximum number of licensed users are
currently using this copy of FileMaker Pro.¿
To install FileMaker Pro on multiple computers,
you must have a unique license key for each
installation, or obtain a volume license for
multiple computers. You must license one copy of
FileMaker Pro for each computer.
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Craig Reno Apr 08, 2014 10:28 AM
Not sure we will be able to install on her personal machine, will ask 
Tricia
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Shandelle Plasker Apr 07, 2014 02:29 PM
Status changed from (5) Completed to (1) Pending
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Shandelle Plasker Apr 07, 2014 02:29 PM
She needs the Filemaker software to be installed
onto her personal computer as well sense she will
be needing it off campus. She is willing to
install it herself if there is a disc she can take
home and bring back. If not she would like for
someone to install it for her. She will not be in
her office today but you can still contact her at
503-362-9383. She will only be in her office
tomorrow from 3 to 5 so call her on her home phone
if she is not in her office tomorrow either.
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Craig Reno Apr 04, 2014 03:08 PM
Status changed from (1) Pending to (5) Completed
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Craig Reno Apr 04, 2014 03:08 PM
Filemaker software was not on 20110943[Edit Inv] to begin with. Got the go 
ahead to install it on Mary's iMac. Software is installed and updated.
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Craig Reno Apr 04, 2014 02:00 PM
Task reassigned to Craig Reno.
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Dyl Karbia Apr 04, 2014 01:55 PM
Left VM
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Tricia Flaherty Apr 04, 2014 12:17 PM
so this required we remove Filemaker Pro 12(NOT
ADVANCED) from a Station in ED 101 W#20110943[Edit Inv]
first and then install the Filemaker license for
Mary Scarlato on iMac W#20080823[Edit Inv] in ED158.  She
needs to use Filemaker by Tuesday April 8th so
Darla Campbell(ED Office) has requested we get it
done as soon as possible. PLEASE NOTE: Both
offices can be accessed by contacting the front
desk in Ed #202 for a key 

Location of install file, text file and PDF with
license info: T:\FileMaker\FileMaker Pro\Filemaker
Pro 12
see UPGRADEP0085642FileMaker-COE.pdf
MAC installer: T:\FileMaker\FileMaker
Pro\Filemaker Pro 12\FMPro12\fmp_12.0.1.183.dmg
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