Service Request Ticket - # 53368

Service Request Information

CONTACT Name Mueller-Warrant, Piper   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2014 07:50 AM
Department College of Liberal Arts and Sciences Phone 88859
Location Email muellerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120125[Edit Inv] (opens in a new window) Bldg/Room NS 204
Service Tag JLHR7V1 Description Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
Serial No. JLHR7V1 Location NS204 Lab Station 2B

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0086494, STELLA Save-Disabled V10.0 license from VISA2012003145.

Wired NIC 18:03:73:34:88:A4

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Apr 09, 2014 09:40 AM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Apr 09, 2014 09:40 AM 
Set up computer.  Left VM for Piper letting her
know it was finished and to call us back if she
has any more problems.
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Lexie Widmer Apr 08, 2014 10:27 AM 
It's not open today.  I'll bring it by tomorrow.
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Lexie Widmer Apr 08, 2014 10:24 AM 
All done. Delivering it.
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Lexie Widmer Apr 07, 2014 11:54 AM 
The computer is at the reimaging station. It is
bound, student techs added, sophos installed,
ninite updated, and running windows updates.  It
still needs flash updates and Stella installed.
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Lexie Widmer Apr 07, 2014 11:44 AM 
Tried restarting, booting in safe mode, booting
from last known good config, system restore tool:
memory test (passed).  

Re-imaging now.
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Lexie Widmer Apr 07, 2014 09:48 AM 
Task reassigned to Lexie Widmer.
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Adam Fyffe Apr 07, 2014 09:25 AM 
Task reassigned to UCS Tech.
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Adam Fyffe Apr 07, 2014 08:00 AM 
Task reassigned to Adam Fyffe.
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Katie Halvorson Apr 07, 2014 07:51 AM 
****This is an email****
Sorry, I meant to include the WOU #. It is
20120125[Edit Inv]. The computer is running Windows 7
Professional.

It is the middle student-use computer on the side
of the room near the door in NS 204.

thanks again-
Piper
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Katie Halvorson Apr 07, 2014 07:50 AM 
****This is an email****
Hello,

One of our lab computers in NS 204 seems to be
frozen. It has a perpetual error message that says
"Preparing to configure Windows. Do not turn off
computer". That message has been on it for days
(or possibly weeks since the end of Winter term).

When I restart it, it goes back to the same
screen, and never completely boots up or opens any
programs.

We need to have that computer functional in 2
weeks for a class activity. Can you send someone
over to work on it soon? The lab room, NS 204,
doesn't have classes all day on Monday/Wed/Friday,
or on Tuesday before 10 AM.

Once Windows is working again, can you check that
the program we need is also functional? It is
STELLA 9.1.3.

Thanks very much,
Piper M-W
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