Service Request Ticket - # 53369

Service Request Information

CONTACT Name Hansen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2014 08:22 AM
Department Service Learning & Career Development Phone 88652
Location Email hansenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20101055[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Officejet Pro 8000 Printer #CB092A#B1H
Serial No. SCN0CP3Q10D Location PDR

Model CB092A Hostname resumes.wou.edu
Notes B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in Ink/Toner Refill

Wired NIC D4:85:64:7D:BB:D0

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Lexie Widmer Apr 07, 2014 09:47 AM 
Task reassigned to Self Resolved.
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Lexie Widmer Apr 07, 2014 09:47 AM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Apr 07, 2014 09:47 AM 
Contacted them: the issue seems to have fixed
itself.
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Nicole Crane Apr 07, 2014 08:22 AM 
Several computers are unable to print to the 
printer. The computer says that its printing in 
the printing que but then it disappears from the 
que and never prints. 
Their is no error message on the printer it is 
just showing ready to print. 

They have restarted all of the computers and the 
printer and it is still not working.
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