Service Request Ticket

Service Request Information

CONTACT	Name	Braun, Debbie	Date	Apr 07, 2014 08:24 AM
	Department	College of Liberal Arts and Sciences	Phone	14220
	Location		Email	braund@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100464 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 8560/DN Color Printer #8560/DN
	Serial No.	FBT203979	Location	PDR
	Model	8560/DN	Hostname	la-las-dean-office / lasdeansoffice.wou.edu
	Notes	duplexing, Tray 1-100 sheets, Tray2-525 sheets, output 250 sheets, 30ppm color or B&W IP: 140.211.76.13	Ink/Toner Refill
	Wired NIC	00:00:AA:D6:49:5B

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Katie Halvorson	Apr 07, 2014 09:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Apr 07, 2014 09:07 AM	Called and she said the printer is working again now.	Add Attachment
Lori Burgeson	Apr 07, 2014 08:45 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Apr 07, 2014 08:45 AM	Have her try printing again.	Add Attachment
Katie Halvorson	Apr 07, 2014 08:31 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Apr 07, 2014 08:31 AM	Tried to have her connect to a different printer since she needs one ASAP and the computer says it can't connect to printer and then an error number.	Add Attachment
Katie Halvorson	Apr 07, 2014 08:24 AM	Printer says it is offline. She has tried turning the printer on and off and it is still saying offline. LA-LAS-Deanoffice	Add Attachment