Service Request Ticket

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Service Request Information

CONTACT	Name	Henderson, Barrett	Date	Apr 07, 2014 10:08 AM
	Department	Athletics	Phone	88051
	Location		Email	hendersonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100048 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6510, i7-720QM (1.60GHz, 6M cache)
	Serial No.	958QQM1	Location	PDR
	CPU	Intel Core i7-720QM(1.6, 2.8GHz turbo, 6MB cache)
	OS	Unknown	Software	MS WIN 7 Pro installed as WIN XP Pro, bundled with Roxio Creator DE and CyberLink Power DVD 8.3, Office Pro Plus 2010 from P0076388 installed as Office Pro Plus 2007, Adobe Design Premium CS5 WIN from P0076386 installed as CS4 Design Premium
	Wired NIC	00:26:B9:F1:33:E6
	Wireless NIC	00:23:14:DA:18:64
	Bluetooth NIC	70:F1:A1:9B:AB:A3

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Apr 09, 2014 03:12 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Apr 09, 2014 03:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Apr 09, 2014 03:12 PM	Barrett came and took the laptop, not much we can do for him unfortunately.	Add Attachment
Craig Reno	Apr 09, 2014 01:34 PM	Laptop is sitting in front of the printer between Adam and Dyl's desk	Add Attachment
Craig Reno	Apr 09, 2014 01:03 PM	Was able to use the computer for about an hour with no problem. Ran ccleaner to repair registry and clean up computer. Also ran malwarebytes, but that didn't anything significant. I figured it might just be an issue with his profile, but the dell diagnostic returned error code 0142 which indicates the hard drive is failing. We most likely don't have a hard drive that we can use to replace the failing one, and it is out of warranty.	Add Attachment
Lexie Widmer	Apr 09, 2014 11:59 AM	Found a spare power cord. It's with the computer now.	Add Attachment
Frederick Tognoli	Apr 09, 2014 09:41 AM	The computer is at my work station for diagnosis. If we don't have a power cable to use we'll have to call and ask him to bring his to us tomorrow.	Add Attachment
Frederick Tognoli	Apr 09, 2014 09:40 AM	Picked the computer up and brought it back for diagnosis. He left the power cable at home. He says that it runs without any issues in Safe Mode, but not when logged in normally (freezes after about 5 minutes). He also states that occasionally the computer will shut down with a seemingly full battery.	Add Attachment
Katie Halvorson	Apr 09, 2014 09:18 AM	He called and said that anytime till 3 today he is around.	Add Attachment
Frederick Tognoli	Apr 08, 2014 10:25 AM	Called and left a message asking that he contact us with a convenient time to look at the machine.	Add Attachment
Katie Halvorson	Apr 07, 2014 10:08 AM	Computer will start up for about 2-3 minutes and then the computer will freeze up and when he tries to ctl-alt-delete, nothing happens. He has tried with and without the ethernet plugged in but the computer always freezes. 88051 Admin 302C	Add Attachment