Service Request Ticket

Service Request Information

CONTACT	Name	Darby, Cheri	Date	Apr 07, 2014 10:18 AM
	Department	Business Services	Phone	88837
	Location		Email	darbyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20051214 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell UltraSharp 19in Flat Panel Monitor #1908FP
	Serial No.		Location	PDR

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Lori Burgeson	Apr 08, 2014 10:52 AM	Task reassigned to Jared Petersen.	Add Attachment
Lori Burgeson	Apr 08, 2014 10:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Apr 08, 2014 10:22 AM	Emailed Jared to see if this task is complete since he took a monitor over	Add Attachment
Jared Petersen	Apr 07, 2014 03:52 PM	Wasn't happy with the size, gave her the biggest we had (#20090106).	Add Attachment
Jared Petersen	Apr 07, 2014 02:23 PM	Monitor (#20051214) popped a PSU. Replaced it with monitor #20060707.	Add Attachment
Lori Burgeson	Apr 07, 2014 02:03 PM	Monitor is no longer under warranty, so she will need a replacement. Please update inventory for both monitors	Add Attachment
Alyssa Little	Apr 07, 2014 11:02 AM	She is borrowing a monitor from someone else so that she can work until someone comes to check out the issue with her monitor	Add Attachment
Katie Halvorson	Apr 07, 2014 10:19 AM	20110836 tower number	Add Attachment
Katie Halvorson	Apr 07, 2014 10:18 AM	She was working on the computer and heard a loud pop noise and the monitor just won't turn on now. The computer has power and seems to be working, just the monitor won't turn on or have power. She is in all day.	Add Attachment