Service Request Ticket - # 53379

Service Request Information

CONTACT Name Cardinal, Marita   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2014 12:33 PM
Department Health & Exercise Science Phone 88023
Location Email cardinm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090837[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP OfficeJet Pro 8000 Printer #CB092A#B1H
Serial No. MY9C12300y0514 Location PDR

Model CB092A Hostname
Notes B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in Ink/Toner Refill

Wired NIC 18:A9:05:7C:45:CB

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Apr 09, 2014 02:43 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Apr 09, 2014 02:43 PM 
Return the printer to NPE the printing quality
wasn't satisfactory. She promise to contact her
department to purchase the right ink and get back
to us.
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Dyl Karbia Apr 08, 2014 01:52 PM 
She will be available Wednesday from 12:15-2:45pm
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Dyl Karbia Apr 07, 2014 04:51 PM 
Check the problem with printer not been able to
communicate with the computer connected to.With
series of trouble shooting done I first realize
the ink was low and fortunately she had some
reserve ink which I replaced.But that did not
solve the problem. I took the printer to our
office and downloaded the drivers on my work
station and connected the printer. Now it works fine.
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Dyl Karbia Apr 07, 2014 01:01 PM 
Task reassigned to Dyl Karbia.
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Alyssa Little Apr 07, 2014 12:33 PM 
Needs help setting up printer and connecting it to
her Mac.
She is only available Mondays and Wednesdays
12:15-2:45 and wants you to email her at
cardinm@wou.edu to schedule a time that works for
both of you.
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