Service Request Ticket - # 53380

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2014 01:40 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101449[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 44XVJQ1 Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44XVJQ1 Location

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A6:3F:23

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Apr 08, 2014 12:12 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Apr 08, 2014 12:12 PM 
The installer on the T: drive was bad.  Had to go
to http://csdirect.iii.com/downloads/ to get the
correct installer.  The username is wou; password
wolfie  .  -> Millennium Environment -> Release 2009B.

The server is library.wou.edu or 140.211.112.15  .
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Lexie Widmer Apr 08, 2014 10:56 AM 
Task reassigned to Lexie Widmer.
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Lexie Widmer Apr 08, 2014 10:56 AM 
His monitor is working now.
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Lexie Widmer Apr 08, 2014 10:52 AM 
Left VM.
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Lori Burgeson Apr 08, 2014 10:44 AM 
Get the installer from T:\Library - 
Millennium\Millennium JRE
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Alyssa Little Apr 07, 2014 01:40 PM 
Comp: 20101449[Edit Inv]
Monitor: 20070248[Edit Inv]

****This is an email****
Hi,

I need to have 'Innovate Millennium' reinstalled
on my computer. My secondary monitor also seems to
have gone into permanent sleep mode despite my
best efforts of reconnecting the DVI cable and
manually setting the input to digital.

This request is non-urgent.


Thanks!
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