Service Request Ticket - # 53382

Service Request Information

CONTACT Name Smith, Grant   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2014 02:35 PM
Department Natural Science Division Phone 88242
Location Email smithg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090518[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 727VFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:73:CE:B8

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Apr 08, 2014 10:32 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Apr 08, 2014 10:32 AM 
Called Grant and spoke with him about the 
licensing situation with Acrobat.  The program is 
being removed from his computer.  I told him how 
to login to the terminal servers should he need to 
use Acrobat.  He mentioned that it wasnt a big 
deal and that he wouldnt need it often enough to 
purchase a license.
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Tricia Flaherty Apr 07, 2014 06:04 PM 
There is no valid license of Acrobat Pro 10(or any
other version of Acrobat) for this user or for the
previous user of this station.  I would advise we
just remove it and have the user use terminal
server for any acrobat usage.
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Lori Burgeson Apr 07, 2014 02:59 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Apr 07, 2014 02:59 PM 
Acrobat is no longer in this directory.  Tricia is 
working to see if there is a valid license we can 
use.  If not, they can always use the terminal 
server or purchase a valid license.
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Shandelle Plasker Apr 07, 2014 02:35 PM 
****This is an email****
Hi UCS.  I've noticed an issue with my office
computer that I do not think I can resolve without
your help.  Adobe Acrobat X Pro is installed on
this machine but, when it tries to run the Adobe
software patches, it cannot reach the network
location where the original source files are/were
located.  For this reason, the security patches
continue to fail to complete the update.  

Where the computer is trying to reach is
\\plowking\acropro10\AcroPro.msi

It does not look like the acropro10 directory
exists there anymore.  Is there a different
location to which I should direct the
installer/patcher?

The WOU sticker code on this machine is: 20090518[Edit Inv]
and it is located in my office at Natural Sciences
213.  Thanks for any help you can provide.
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