Service Request Ticket

Service Request Information

CONTACT	Name	Cotton, Avery	Date	Apr 07, 2014 04:01 PM
	Department	Natural Science Division	Phone	89708
	Location		Email	cottona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130223 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	28DL8Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562 downgraded to Office Pro Plus 2010
	Wired NIC	B8:CA:3A:89:81:8F

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Apr 08, 2014 08:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Apr 08, 2014 08:48 AM	Updated Java to newest version, working in all 3 browsers. May need to select "Allow on this page" or something similar to allow it to actually run. Should work fine now.	Add Attachment
Craig Reno	Apr 08, 2014 08:35 AM	Task reassigned to Craig Reno.	Add Attachment
Shandelle Plasker	Apr 07, 2014 04:01 PM	**This is an email** To whom is may concern: The desktop computer in the group study room HL 226 needs an update to Java to be able to run applets within the Wiley Plus website (a website used to facilitate learning and conduct online assessment of student understanding). The number from the machine is 20130223.	Add Attachment